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Product Design - Case Study

Star application redesign to improve customer adaptability Star

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About AllPath Director (Fiber Mountain)

Fiber Mountain’s AllPath® Director integrates software and hardware innovations to transform network infrastructure.

MY role

I was tasked with end-to-end product design cycle where I completed secondary research, ideation, designing, and testing.

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Star

  • Role

    Product Designer

  • Team

    2 Product Designers - 15 Developers - 2 PM

  • Tools

    Sketch - Zeplin

Project Overview

In this project we followed the Agile methodology. In this way we broke down projects into small, manageable chunks, allowing teams to continuously adjust and improve their work based on feedback and evolving requirements

My Process

  1. Product Knowledge
  2. Problem Identification
  3. User Research
  4. Wireframing & Concept Testing
  5. Prototyping / UI Design
  6. User testing / Handoff
  7. Usability Testing
  8.  

To comply with my non-disclosure agreement, I have omitted confidential information in this case study.

Grasping Product Knowledge

Before working on the APD, the main hurdle was to get to know how things work, whats are some basic terminologies used in data center and whats the issue that we are going to solve with the product. 
For this I took some basic courses regarding data centers.  Read the available  documentation which includes user manuals, technical specifications, whitepapers, and case studies. Interviewed the user about the daily routine what they do inside a datacenter  

User research

There were total three type of users who will be using this application. We did a thorough research of the issues faced while using the previous application and what are the expectations from new user experience.

Wireframing & Concept Testing

After the synthesis of information, started working on ideal user flow and made wireframes for initial user testing.

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Highfidelity Designs

During the span of 1.5 Years, I worked on multiple features which are 

  1. Global Data Center View
  2.  

  3. Custom Reports – Data extraction based on user defined filters

  4. Audit Log – Audit trail of all actions taken by users, operators & admins

  5. Point and click provisioning

  6. Port & Path Finders

  7. Network Topology Management with auto discovered views that include physical assets

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